34bet Privacy Policy — Your data is completely safe with us

34bet (referred to herein as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy explains how 34bet collects, stores, uses, and shares your personal information.

By using our website or mobile app, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully before creating an account on 34bet.

34bet has published this policy in the local language for users in Bangladesh, so every member can be fully aware of their rights and protections.

34bet collects two types of information — what you provide directly, and what is collected automatically based on your usage.

• Full name and date of birth
• Email address and mobile number
• Mailing address and nationality
• National ID or passport number (for KYC verification)
• Payment information (bKash/Nagad number, crypto wallet address)

• IP Address & Device Type
• Browser and operating system information
• Time spent on the platform and which pages were visited
• Gaming Activity Logs
• Login time and location data

The table below outlines the purposes and legal bases for data collection:

34bet uses collected data only for specific, legitimate purposes. We never use your information unnecessarily.

We use your information for the following purposes:

• Account Management: To create, manage, and secure your account.
• Service Delivery: For managing gaming, deposit, withdrawal, and bonus-related operations.
• Contact: For important updates, transaction confirmations, and support services.
• Security: For fraud detection, prevention of multiple accounts, and system security.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To inform you of offers and bonuses, subject to your consent.

34bet never sells your personal data. However, there are certain circumstances where sharing information may be necessary:

• Payment Processing: Only the information necessary to process transactions is shared with payment partners, including bKash, Nagad, and crypto exchanges.
• Technology Partners: Limited data may be shared with game providers, cloud service operators, and analytics tool providers, all of whom are required to comply with our privacy standards.
• Legal Obligations: Information may be disclosed in response to court orders, government investigations, or other legal requirements.
• Fraud Prevention: If money laundering or suspicious activity is detected, the relevant authorities may be notified.

No information other than the fields mentioned above is shared with third parties. All partners are bound by strict data protection agreements.

34bet uses industry-leading technology and processes to keep your data secure. Our security measures include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Encrypted Database: Stored data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication for an extra layer of account security.
• Regular Security Audits: Regular security audits are conducted by third-party specialists.
• Restricted Access: Only authorized personnel have access to your information.
• Firewall & Anti-DDoS Protection: Advanced technology is used to protect our servers from cyberattacks.

34bet uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. The site cannot function properly without these.
• Functional Cookies: To remember your language preferences and personal settings.
• Analytics Cookies: To understand user behavior and help us improve our services.
• Marketing Cookies: To show you offers tailored to your preferences. You can opt out at any time.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect some site features.

As a 34bet user, you have the following rights over your personal data:

• Right to Know: You can request to see what data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Deletion: Under certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: You can request a direct download of your data or ask for it to be transferred elsewhere.
• Right to Object: You may object to the use of your information for marketing purposes.

34bet strictly enforces an 18+ policy. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a minor has created an account, we will immediately deactivate that account and delete all associated data.

The 34bet platform may integrate third-party services such as payment gateways or game providers. These services operate under their own privacy policies, which are outside of 34bet's control.

When using third-party services, we ensure they comply with internationally recognized data protection standards. However, we recommend that you also review the privacy policy of the relevant service.

34bet does not retain your data longer than necessary. Our general policy is as follows:

• Account Information: For as long as your account is active, and up to 5 years after closure as required by legal obligations.
• Transaction Information: Up to 7 years, as required by financial regulatory standards.
• KYC Documents: Up to 5 years after account closure.
• Log Files: Typically retained for up to 12 months.
• Marketing Information: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymized so that identification is no longer possible.

34bet may update this Privacy Policy at any time. For significant changes, we will post a notice on the platform and notify you via your registered email address.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Support: 24/7 live chat support is available on the platform
• Response Time: Responses are usually provided within 24–48 hours

We are committed to protecting your privacy and take any concerns you may have seriously.